Refund Policy

Last updated: October 2026

Setup packages

• Before we start work: full refund.
• After we start: refund of the price minus the work already completed, which we will explain to you.
• After handover: no refund, but if something we set up doesn’t work as described, tell us within 14 days and we will fix it.

Online Ready Audit

• Before we start the audit: full refund.
• Once the report is delivered: not refundable.
• The €79 credit applies to a setup package booked within 30 days of receiving your report.

Things we can’t refund

Third-party costs you paid directly to other providers (for example domains or email subscriptions), and delays or refusals caused by third-party platforms (for example a Google verification decision).

Consumers

If you order as a consumer, you may have a 14-day right to cancel. If you ask us to start within that period, you will pay for work done up to the point you cancel, and you lose the right to cancel once the service is fully delivered.

How to ask for a refund

Contact us via our contact page with your name and order details. Approved refunds are paid to your original payment method within 14 days.